Need Help?

Frequently Asked Questions

PRIMARY CONTRACT HOLDER INFORMATION
Primary contract holder must be with units at all times. You cannot be a primary contract holder and let the units be left to those as additional drivers. Please be advised that our insurance covers the primary contract holder and the added additional driver(s) per our contract, ALL those that sign must be with vehicles rented and be validated. Additional drivers that are not signed at the beginning of the process and validated can potentially void the insurance leading to full replacement cost of the vehicle if flipped/damaged to the extent of non-use that day.

INSURANCE

You will need to provide proof of car insurance. No, your own car insurance, most likely, will not cover you in a rental UTV.

We have full coverage on all of our units, however, our insurance company does require all renters/drivers to provide proof of car insurance, in order to be covered under our policy.

RULES:

  • Vehicles are not to be driven off the pavement. Absolutely NO off-roading.
  • Replace all fuel that was used before you return the unit.
  • Do not drive the UTV’s on any road with a speed limit over 40 MPH.
  • This is state law and you can be ticketed. The Roadster’s are legal for all roads.
  • ALL UNITS ARE TRACKED AND MONITORED.
  • NO off-roading or driving in a reckless manner.
  • Unit will be confiscated and NO REFUND will be given.
  • A fee of $50 – $500 will be charged if vehicle is brought back excessively dirty.
  • Do not drive in the rain. Pull over to a safe spot and wait for it to clear. If this will cause you to be late, just call us and let us know. We will not charge you a late fee in this instance.
  • UTV’s are NOT ALLOWED to go to The Dragon.
  • Do not drive/race laps through cabin neighborhoods.
HOW OLD DO I NEED TO BE TO RENT/DRIVE?
All drivers must be at least 25 years old, with a valid driver’s license.
HOW LONG IN ADVANCE DO I HAVE TO MAKE A RESERVATION?
Reservations can be made at any time as long as the unit is available. You can reserve online, in person, or on the phone.
DO YOU HAVE A PET POLICY?
Bring Em! We Love Fur Babies!
However, we are not responsible for any potential harm to your animals. Any rips, tears, or bodily fluid accidents will be assessed for a damage fee in accordance with the severity of the damage.
DO YOU HAVE A RAIN POLICY?
Yes, you can reschedule for a later time or another day if it is raining at the time of pickup. If it is raining during your pickup time and you can not reschedule, we will give you a refund.
HOW MUCH IS THE DEDUCTIBLE ON THE INSURANCE?
The deductible if you wreck or damage the vehicle is $1,000. Please note that the deductible is the amount of money that the insured (customer) MUST pay before our insurance company will pay the claim. There can also be a $500 DAILY “loss of rental fee” if the unit has to be taken off the fleet.
WHAT IF THE DAMAGE DOES NOT COST $1,000 AND CAN BE FIXED FOR LESS THAN THAT?
You will only be charged for the amount of the damage and labor cost to fix the damage. We are an honest and ethical company and treat our customers like family.
DO I NEED A DEBIT OR CREDIT CARD TO RENT?
A debit or credit card is recommended. If you do not have a debit or credit card you must pay the amount of the rental plus $1,000 in cash to cover the deductible in case an accident happens. The $1,000 will be refunded once you return and it is confirmed there is no damage to the vehicle.
CAN I CANCEL A RESERVATION AND RECEIVE A REFUND?
Customers will receive a full refund if cancellation is given 72 hours before the time of rental. Customers will receive a rain check or a gift certificate to use at a future time if booking is canceled less than 72 hours before time of rental. This rain check/gift certificate policy still stands during any unforeseen situations during the timeframe within the 72-hour time limit. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.